Streamlining Excellence: Wellstar’s Transformational Journey

Nationally ranked and locally recognized for high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest and one of the most integrated healthcare systems in Georgia. PRIMARY USE CASE Project Portfolio Management HEADQUARTERS Marietta, Georgia INDUSTRY Healthcare EMPLOYEES 12,500+

Faster Delivery and Cost Savings with All-in-One Tool

Enhanced Trust and Transparency with EPMO Stakeholders

Substantial Savings in Development Costs

One place, one systemto manage all incoming proposed initiatives, request and confirm approvals from functional area leaders, execute projects and tasks, and report on portfolios.

The challenges

The solutions

• Poor adoption of ServiceNow for business users due to a complex UI designed for primarly users within IT.

• Easy to use UI, with B2C design principles inherent within the Salesforce platform.

• Inability to configure or create reports without calling on the IT organization. In an always-changing environment such as healthcare, the ability to quickly adapt visibility, processes, and data capture was a must-have.

• The Salesforce Drag-and-Drop reporting engine made available to select members of the business PMO for easy configuration of reports, charts, and dashboards.

• Poor visibility for stakeholders impacted by initiatives due to limited external portal functionality.

• Cloud Coach’s external view for live project status and automated emails notifications using Salesforce automation.

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