Success Isn’t a Support Ticket. It’s a Partnership.
Get projects, time, and revenue running on Salesforce. Start small, scale into resourcing, financials, and AI when you need them.
Per user, per month, billed annually
Onboarding included on published plans
5-user minimum
Standard Success
Teams who want core support and self-serve resources to stay current.
Included
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want core support and self-serve resources to stay current.
General support response within 8 business hours*
Core product bug fixes
Knowledge base access
Weekly product webinars
Customer Success check-ins
Feature requests
1 Cloud Coach User Portal license
Add-ons available: User Conference tickets, Power User & My Day certifications
Elevated Success
Teams who want a dedicated support partner and proactive release guidance.
$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a dedicated support partner and proactive release guidance.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 annual User Conference tickets included
2 Power User + 2 My Day certifications included
Premier Success
Teams who want a hands-on partner plus dedicated development capacity.
$$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a hands-on partner plus dedicated development capacity.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 User Conference tickets, 2 Power User + 2 My Day certifications included
Custom development & custom code support — up to 10 hours/month
Most popular
Standard Success
Teams who want core support and self-serve resources to stay current.
Included
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want core support and self-serve resources to stay current.
General support response within 8 business hours*
Core product bug fixes
Knowledge base access
Weekly product webinars
Customer Success check-ins
Feature requests
1 Cloud Coach User Portal license
Add-ons available: User Conference tickets, Power User & My Day certifications
Premier Success
Teams who want a hands-on partner plus dedicated development capacity.
$$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a hands-on partner plus dedicated development capacity.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 User Conference tickets, 2 Power User + 2 My Day certifications included
Custom development & custom code support — up to 10 hours/month
Most popular
Elevated Success
Teams who want a dedicated support partner and proactive release guidance.
$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a dedicated support partner and proactive release guidance.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 annual User Conference tickets included
2 Power User + 2 My Day certifications included
Standard Success
Teams who want core support and self-serve resources to stay current.
Included
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want core support and self-serve resources to stay current.
General support response within 8 business hours*
Core product bug fixes
Knowledge base access
Weekly product webinars
Customer Success check-ins
Feature requests
1 Cloud Coach User Portal license
Add-ons available: User Conference tickets, Power User & My Day certifications
Elevated Success
Teams who want a dedicated support partner and proactive release guidance.
$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a dedicated support partner and proactive release guidance.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 annual User Conference tickets included
2 Power User + 2 My Day certifications included
Premier Success
Teams who want a hands-on partner plus dedicated development capacity.
$$$
*Within Atlantic Standard Time zone
Who’s it for?
Teams who want a hands-on partner plus dedicated development capacity.
Everything in Standard, plus:
Faster support: response within 4 business hours*
Dedicated Technical Support Specialist
Custom Change Management Plan for every major release
Monthly review of open tickets
Quarterly meeting with the Cloud Coach Product team
3 User Portal licenses (up from 1)
5 User Conference tickets, 2 Power User + 2 My Day certifications included
Custom development & custom code support — up to 10 hours/month
Most popular
Dedicated Support. Built Right In.
Dedicated Support. Built Right In.
Dedicated Support. Built Right In.
A success team that knows your Salesforce setup before you file the ticket.
A success team that knows your Salesforce setup before you file the ticket.
A dedicated Technical Support Specialist who knows your configuration
A dedicated Technical Support Specialist who knows your configuration
A Custom Change Management Plan built for every major release
A Custom Change Management Plan built for every major release
Monthly ticket reviews and quarterly time with the Product team
Monthly ticket reviews and quarterly time with the Product team
Custom development and code support, up to 10 hrs/month (Enterprise)
Custom development and code support, up to 10 hrs/month (Enterprise)
Find the Success Package That's Right For You
Find the Success Package That's Right For You
Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.
Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.
Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.
Features
Standard
Elevated
Premier
Core product bug fixes
Knowledge base & weekly webinars
Customer Success check-ins
Feature requests
General support response time
8 hrs*
4 hrs*
4 hrs*
User Portal licenses
1
3
3
Annual User Conference tickets
Add-on
5
5
Power User certifications
Add-on
2
2
My Day certifications
Add-on
2
2
Dedicated Technical Support Specialist
—
Custom Change Management Plan
—
Monthly review of open tickets
—
Quarterly meeting with Product team
—
Custom development & code support
—
—
Up to 10 hrs/mo
*Within Atlantic Standard Time zone.
Features
Standard
Elevated
Premier
Core product bug fixes
Knowledge base & weekly webinars
Customer Success check-ins
Feature requests
General support response time
8 hrs*
4 hrs*
4 hrs*
User Portal licenses
1
3
3
Annual User Conference tickets
Add-on
5
5
Power User certifications
Add-on
2
2
My Day certifications
Add-on
2
2
Dedicated Technical Support Specialist
—
Custom Change Management Plan
—
Monthly review of open tickets
—
Quarterly meeting with Product team
—
Custom development & code support
—
—
Up to 10 hrs/mo
*Within Atlantic Standard Time zone.
Features
Standard
Elevated
Premier
Core product bug fixes
Knowledge base & weekly webinars
Customer Success check-ins
Feature requests
General support response time
8 hrs*
4 hrs*
4 hrs*
User Portal licenses
1
3
3
Annual User Conference tickets
Add-on
5
5
Power User certifications
Add-on
2
2
My Day certifications
Add-on
2
2
Dedicated Technical Support Specialist
—
Custom Change Management Plan
—
Monthly review of open tickets
—
Quarterly meeting with Product team
—
Custom development & code support
—
—
Up to 10 hrs/mo
*Within Atlantic Standard Time zone.
What Every Success Plan Delivers
What Every Success Plan Delivers
Add Delivery
Intelligence to
Any Plan
Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.
Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.
Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.
Engagement & Community
Project
Copilot
A partner who plans where you’re going, not just what broke. Dedicated CSM and account manager support, ongoing check-ins, QBRs, goal-setting, feature requests, and access to the Cloud Coach Customer Group and regional user conferences.
Release
Readiness
Never get surprised by an upgrade again. Three releases a year, with an early sandbox two months out, self-install a month ahead, and every release backed by release notes, a pre-release webinar, and your CSM.
Never get surprised by an upgrade again. Three releases a year, with an early sandbox two months out, self-install a month ahead, and every release backed by release notes, a pre-release webinar, and your CSM.
Enablement & Training
Certify your power users and keep the whole team current. Self-paced courses and certifications in the Cloud Coach Online Academy, deep product docs in the Knowledgebase, and weekly tips-and-tricks webinars.