Success Isnt a Support Ticket. Its a Partnership.

Get projects, time, and revenue running on Salesforce. Start small, scale into resourcing, financials, and AI when you need them.

Per user, per month, billed annually

Onboarding included on published plans

5-user minimum

Standard Success

Teams who want core support and self-serve resources to stay current.

Included

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want core support and self-serve resources to stay current.

General support response within 8 business hours*

Core product bug fixes

Knowledge base access

Weekly product webinars

Customer Success check-ins

Feature requests

1 Cloud Coach User Portal license

Add-ons available: User Conference tickets, Power User & My Day certifications

Elevated Success

Teams who want a dedicated support partner and proactive release guidance.

$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a dedicated support partner and proactive release guidance.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 annual User Conference tickets included

2 Power User + 2 My Day certifications included

Premier Success

Teams who want a hands-on partner plus dedicated development capacity.

$$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a hands-on partner plus dedicated development capacity.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 User Conference tickets, 2 Power User + 2 My Day certifications included

Custom development & custom code support — up to 10 hours/month

Most popular

Standard Success

Teams who want core support and self-serve resources to stay current.

Included

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want core support and self-serve resources to stay current.

General support response within 8 business hours*

Core product bug fixes

Knowledge base access

Weekly product webinars

Customer Success check-ins

Feature requests

1 Cloud Coach User Portal license

Add-ons available: User Conference tickets, Power User & My Day certifications

Premier Success

Teams who want a hands-on partner plus dedicated development capacity.

$$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a hands-on partner plus dedicated development capacity.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 User Conference tickets, 2 Power User + 2 My Day certifications included

Custom development & custom code support — up to 10 hours/month

Most popular

Elevated Success

Teams who want a dedicated support partner and proactive release guidance.

$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a dedicated support partner and proactive release guidance.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 annual User Conference tickets included

2 Power User + 2 My Day certifications included

Standard Success

Teams who want core support and self-serve resources to stay current.

Included

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want core support and self-serve resources to stay current.

General support response within 8 business hours*

Core product bug fixes

Knowledge base access

Weekly product webinars

Customer Success check-ins

Feature requests

1 Cloud Coach User Portal license

Add-ons available: User Conference tickets, Power User & My Day certifications

Elevated Success

Teams who want a dedicated support partner and proactive release guidance.

$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a dedicated support partner and proactive release guidance.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 annual User Conference tickets included

2 Power User + 2 My Day certifications included

Premier Success

Teams who want a hands-on partner plus dedicated development capacity.

$$$

*Within Atlantic Standard Time zone

Who’s it for?

Teams who want a hands-on partner plus dedicated development capacity.

Everything in Standard, plus:

Faster support: response within 4 business hours*

Dedicated Technical Support Specialist

Custom Change Management Plan for every major release

Monthly review of open tickets

Quarterly meeting with the Cloud Coach Product team

3 User Portal licenses (up from 1)

5 User Conference tickets, 2 Power User + 2 My Day certifications included

Custom development & custom code support — up to 10 hours/month

Most popular

Dedicated Support. Built Right In.

Dedicated Support. Built Right In.

Dedicated Support. Built Right In.

A success team that knows your Salesforce setup before you file the ticket.

A success team that knows your Salesforce setup before you file the ticket.

A dedicated Technical Support Specialist who knows your configuration

A dedicated Technical Support Specialist who knows your configuration

A Custom Change Management Plan built for every major release

A Custom Change Management Plan built for every major release

Monthly ticket reviews and quarterly time with the Product team

Monthly ticket reviews and quarterly time with the Product team

Custom development and code support, up to 10 hrs/month (Enterprise)

Custom development and code support, up to 10 hrs/month (Enterprise)

Find the Success Package That's Right For You

Find the Success Package That's Right For You

Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.

Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.

Every package builds on the last, adding the dedicated expertise and proactive guidance that help your team scale confidently on Cloud Coach.

Features

Standard

Elevated

Premier

Core product bug fixes

Knowledge base & weekly webinars

Customer Success check-ins

Feature requests

General support response time

8 hrs*

4 hrs*

4 hrs*

User Portal licenses

1

3

3

Annual User Conference tickets

Add-on

5

5

Power User certifications

Add-on

2

2

My Day certifications

Add-on

2

2

Dedicated Technical Support Specialist

Custom Change Management Plan

Monthly review of open tickets

Quarterly meeting with Product team

Custom development & code support

Up to 10 hrs/mo

*Within Atlantic Standard Time zone.

Features

Standard

Elevated

Premier

Core product bug fixes

Knowledge base & weekly webinars

Customer Success check-ins

Feature requests

General support response time

8 hrs*

4 hrs*

4 hrs*

User Portal licenses

1

3

3

Annual User Conference tickets

Add-on

5

5

Power User certifications

Add-on

2

2

My Day certifications

Add-on

2

2

Dedicated Technical Support Specialist

Custom Change Management Plan

Monthly review of open tickets

Quarterly meeting with Product team

Custom development & code support

Up to 10 hrs/mo

*Within Atlantic Standard Time zone.

Features

Standard

Elevated

Premier

Core product bug fixes

Knowledge base & weekly webinars

Customer Success check-ins

Feature requests

General support response time

8 hrs*

4 hrs*

4 hrs*

User Portal licenses

1

3

3

Annual User Conference tickets

Add-on

5

5

Power User certifications

Add-on

2

2

My Day certifications

Add-on

2

2

Dedicated Technical Support Specialist

Custom Change Management Plan

Monthly review of open tickets

Quarterly meeting with Product team

Custom development & code support

Up to 10 hrs/mo

*Within Atlantic Standard Time zone.

What Every Success Plan Delivers

What Every Success Plan Delivers

Add Delivery
Intelligence to
Any Plan

Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.

Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.

Starter, Growth, and Enterprise all sit on the same foundation, a team that plans where you’re going, keeps you ready for every release, and helps your whole org get more from Cloud Coach.

Engagement & Community

Project
Copilot

A partner who plans where you’re going, not just what broke. Dedicated CSM and account manager support, ongoing check-ins, QBRs, goal-setting, feature requests, and access to the Cloud Coach Customer Group and regional user conferences.

Release
Readiness

Never get surprised by an upgrade again. Three releases a year, with an early sandbox two months out, self-install a month ahead, and every release backed by release notes, a pre-release webinar, and your CSM.

Never get surprised by an upgrade again. Three releases a year, with an early sandbox two months out, self-install a month ahead, and every release backed by release notes, a pre-release webinar, and your CSM.

Enablement & Training

Certify your power users and keep the whole team current. Self-paced courses and certifications in the Cloud Coach Online Academy, deep product docs in the Knowledgebase, and weekly tips-and-tricks webinars.

Top Ratings on G2 and AppExchange.

Tonya Kraan
Chief Operating Officer
★★★★★
A Must Have For Project Management - Especially Gantt Charts & Time Tracking - My consulting firm has used Cloud Coach Professional for more than a year. We started with the free version and then upgraded so we could implement Time Tracking. I can’t imagine running my business without Cloud Coach Professional and highly recommend it to anyone who wants to track ‘billable hours’.
Matt Romero
Senior PM & Process Analyst
★★★★★
Best PSA for Salesforce + robust time-tracking + amazing implementation partner - I was a Project Manager for several years prior working with Salesforce vendors and projects and this one by far was the best vendor, pm, devs to implement and sales rep I have ever worked with. Not to mention the app is amazing, very versatile, clean, time-tracking features out weighed all the major players in my analysis and more.
Tim Lockie
Chief Executive Officer
★★★★★
Ultimate is the add-on that I’ve personally been most excited about because of its ability to move past the standard metrics on deliverability and into strategic forecasting and it’s ability to handle strategic objective for investments and measure their effectiveness using KPIs at the project level.
TB
Tyler Beach
★★★★★
The Structure we Needed - Cloud coach helped us finally standardize our delivery methodology across our entire post-sale organization. Creating unique project templates based on product purchases has been an awesome change to give our project managers additional structure, while allowing us to stay flexible with a wide range of customer use cases
KL
Kris Labovitch
★★★★★
Cloud Coach is a powerful and highly customizable project management solution that integrates seamlessly with Salesforce. It’s intuitive, scalable, and packed with features like Gantt charts, resource allocation, and time tracking. Performance should be considered if you’re layering on extensive custom development, but overall it’s an excellent enterprise tool I’d strongly recommend.
MS
Meghan Smith
★★★★★
Happily New to Cloud Coach - I am in the process of converting to Cloud Coach from another project management platform and I am very happy with the choice. My team's role is in implementation/onboarding of our software product, and we have found ourselves floundering with PM solutions that do not serve our need for scalability and improved efficiency as our workload and client complexity both increase. Cloud Coach has really helped us turn that around. The platform is intuitive and easy to use, helping us drive project team behaviors that suit our business needs, while also offering robust reporting that allows leadership to focus on the relevant data points of the big picture. I am still learning many of the capabilities, tips, and tricks of the system but have been enjoying both the journey of discovery and the results I'm seeing even with my limited newbie knowledge.
CW
Colby Whetstone
★★★★★
Cloud Coach = Project Management - Cloud Coach is an excellent tool for combining all of our project management systems into one central system. This has helped us considerably to understand our project lifecycle and we look forward to future success.
Lindsey Giles
★★★★★
Solid project management solution natively integrated with Salesforce - Cloud Coach is helping us solve several key challenges around project visibility, accountability, and process consistency. Before using it, our project tracking was scattered across spreadsheets and emails, which made it hard to report on progress or hold teams accountable. Now, everything is centralized in Salesforce where our users already work, so adoption has been much smoother.
Sergii
★★★★★
Great PSA tool! Great project management tool for Salesforce!
Alisa Ardini
★★★★★
Effective project management solution - I highly recommend Cloud Coach to any organisation looking for an effective project management solution. It makes creating and managing projects a lot easier, and allows us to have better insights into our work. As a result, our team is more efficient and productive. Customer Support, as well as our Account Manager, are always super helpful, friendly, and knowledgeable.

Customer Onboarding, PSA, & Customer Success solutions that drive efficiency and results.

© 2026 Cloud Coach - All Rights Reserved

Customer Onboarding, PSA, & Customer Success solutions that drive efficiency and results.

© 2026 Cloud Coach - All Rights Reserved

Customer Onboarding, PSA, & Customer Success solutions that drive efficiency and results.

© 2026 Cloud Coach - All Rights Reserved