Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Use Case
Headquarters
Industry
Internet Publishing
Employees
8,000
The Results
✓
Creating a colocation between sales and services
✓
Cloud Coach lets us create a dedicated user experience
✓
Being able to enter time against tasks
“Cloud Coach lets us create a dedicated user experience and then lets us extend beyond that”
Todd Bursey
VP of Professional Services
Twilio needed a way to create an easily reproducible project plan
With Twilio already using Salesforce, Cloud Coach has provided a way to easily manage, and create new templatized projects without implementing another third-party solution. Salesforce familiarity meant Cloud Coach had instant usability, straight out of the box
Twilio wanted to allocate resources to a project, then turn it over to a PM to deliver the product to the customer in a timely manner
Cloud Coach has provided Twilio with the ability to plan resources, confirm them, create a schedule, deliver, and bill all from the same place
At Twilio, there was previously no way of keeping track of resourcing (estimated vs. actual time)
Cloud Coach’s time entry features allow Twilio to quickly and easily quantify an EVA (Economic Value Added)
Twilio needed to find a way to manage the quote-to-cash process for services
With everyone working from the same platform, handoffs between people and departments has been improved