How Cloud Coach Drives Success at Comnexa with Enhanced Internal Processes and Customer Insights
Comnexa is a Salesforce consulting partner. Comnexa helps its clients to build a competitive advantage through implementing, optimizing and maintaining Salesforce solutions
Use Case
Customer Onboarding
Headquarters
St Helier, Jersey
Industry
Consulting
Employees
11-50
The Results
✓
Enhanced processes
✓
Increased utilization
✓
Customer Collaboration
“Cloud Coach has made us more efficient and more scalable as a company.”
Dan Williams
Co Founder & MD, Comnexa
Prior to implementing Cloud Coach, Comnexa had to rely solely on its people, and had no defined processes
Comnexa now has a standardized project process
There was no standardized ‘Comnexa’ way of doing things
Resource allocation of staff members can now be tracked
It was difficult from Comnexa to track who was doing what, making it hard to understand where billable time was being spent
Since implementing Cloud Coach, Comnexa’s billable utilization rate has increased
Comnexa has to rely on time-consuming manual processes to share project updates with clients
The External Project View allows Comnexa to collaborate with partners in real-time, while also creating internal efficiencies because project managers no longer need to manually prepare and send reports