Privacy Policy

Introduction

This Privacy Policy explains how Cloud Coach, LLC; Cloud Coach Holding LP; and Cloud Coach UK Limited process your personal data as data controllers.

Contact Details:

If you have a privacy or personal data enquiry then you can contact us by email to privacy@cloudcoach.com or by post to Privacy Team, Cloud Coach, c/o 123 North College Ave., Suite 250, Fort Collins, CO 80524.

UK representative:

Cloud Coach, LLC and Cloud Coach Holding LP have appointed Cloud Coach UK Limited as their UK representative. You can contact Cloud Coach UK by email to privacy@cloudcoach.com or by post to Privacy Team, Cloud Coach UK, First Floor, Templeback, 10 Temple Back, Bristol, United Kingdom, BS1 6FL.

What Data Do We Collect About You

Personal data means any information capable of identifying an individual. It does not include anonymized data. We may process certain types of personal data about you as follows:

• Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

• Contact Data may include your billing address, delivery address, email address and telephone numbers.

• Financial Data may include your bank account and payment card details.

• Transaction Data may include details about payments between us and other details of purchases made by you.

• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access the Site.

• Profile Data may include your username, purchases or orders, your interests, preferences, feedback and survey responses.

• Usage Data may include information about how you use our website, products and services.

• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

How We Use Your Data​

We use your personal data in the following ways:

Marketing communications

You will receive marketing communications from us if you have:

• purchased goods or services from us; or

• interacted with Cloud Coach listings on the Salesforce AppExchange; or

• provided us with your details for us to send you marketing communications; and

• in each case, you have not opted out of receiving that marketing.

You can opt-out of marketing communications at any time by following the link contained in the message or by contacting us at privacy@cloudcoach.com.

Disclosures of Your Personal Data

We share your personal information with third parties only where we are required to do so to comply with the law, to protect our rights, to perform our contractual obligations or to efficiently operate our business. In order to achieve these purposes, we share your data with the following people or group of people:

• If you are an employee or representative of a customer or supplier of ours then we may share your information with your employer and colleagues for the purpose of managing the business relationship between your organization and us.

• Our outsourced service providers who provide IT and system administration services. These organizations have strict contractual obligations to handle your information in accordance with data protection law and to keep it confidential at all times.

• Our professional advisers including lawyers, accountants, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. These people are subject to professional duties of confidentiality.

• Potential purchasers of our business may be given access to redacted information about our customers, users, suppliers and their staff/representatives. Before we share this information the potential purchaser would need to sign a non-disclosure agreement which protects your personal information.

Salesforce.com, inc. and its subsidiaries (“Salesforce”) who hosts the Services as well as some of the systems we use to store and process personal data. Salesforce has strict contractual obligations to handle your information in accordance with data protection law and to keep it confidential at all times.

International Transfers

Many of our third parties service providers are based outside the European Economic Area (EEA) and/or the UK so their processing of your personal data will involve a transfer of data outside the EEA and/or the UK. Whenever we transfer your personal data out of the EEA and/or UK (as applicable), we ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

• We your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission and/or UK (as applicable);

• We rely upon the EU standard contractual clauses (with UK addendum if transferring from the UK);

• We rely on a UK International Data Transfer Agreement for transfers from the UK; or

• We rely on the EU-US Data Privacy Framework (with UK extension, if transferring from the UK).

Please email us at privacy@cloudcoach.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA and/or the UK.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We keep basic information about our customers (including Contact and Identity data for key contacts, Financial and Transaction Data) for six years after ceasing being a customer.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

If you are an individual residing in the EU, Switzerland or the UK, you have the following rights for personal information processed outside of our Services:

• The right to be informed about what we do with your information. This Policy provides you with this information.

• If we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by and notifying us using the details set out at the start of this policy. Consent to marketing communications can be withdrawn by following the steps outlined in that communication, such as clicking the ‘unsubscribe’ link in the marketing emails we send.

• The right to access a copy of your information which we hold. This is called a ‘data subject access request’.

• The right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. 

• The right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing.

• The right to object to us processing your personal information in certain other situations.

• The right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate.

• The right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.

• The right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.

You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you are not satisfied by our response then you can complain to the Information Commissioner’s Office via www.ico.org.uk (if you are a data subject in the UK) or your local designated data protection supervisory authority (if you are a data subject in the EU).

If you wish to exercise any of the rights set out above, please contact us at privacy@cloudcoach.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless you are requesting copies of documents you already possess, in which case we may charge our reasonable administrative costs. We may also charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. We also reserve the right to refuse to comply with your request (wholly or partly) if it is clearly unfounded or excessive. 

We may need to confirm your identity (or proof of authority if making the request on behalf of someone else) before processing your request.

Please note that we are not the data controller for personal data processed by our customers using the products and service we offer. If you wish to exercise your data protection rights in relation to that data then you will need to contact the relevant organization.

Use of Cookies

We use browser cookies to collect information, remember you on future visits, better understand how users engage with the site so we can enhance the user experience, and provide additional targeted advertising and marketing messages.

You can set your cookie preferences using our cookie consent pop-up when you first visit our site. The pop-up explains what cookies we set and for how long. If you wish to change these preferences in the future, or revisit the cookie information, then you can clear your browser cookies and revisit our site.

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You may also opt-out of certain advertising cookies across the internet using the Network Advertising Initiative opt-out page.