Streamlining Excellence: Wellstar's Transformational Journey
Nationally ranked and locally recognized for high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest and one of the most integrated healthcare systems in Georgia.
Use Case
Project Portfolio Management
Headquarters
Marietta, Georgia
Industry
Healthcare & Life Sciences
Employees
12,500+
The Results
✓
Faster Delivery and Cost Savings with All-in-One Tool
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Enhanced Trust and Transparency with EPMO Stakeholders
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Substantial Savings in Development Costs
Poor adoption of ServiceNow for business users due to a complex UI designed for primarly users within IT.
Easy to use UI, with B2C design principles inherent within the Salesforce platform.
Inability to configure or create reports without calling on the IT organization. In an always-changing environment such as healthcare, the ability to quickly adapt visibility, processes, and data capture was a must-have.
The Salesforce Drag-and-Drop reporting engine made available to select members of the business PMO for easy configuration of reports, charts, and dashboards.
Poor visibility for stakeholders impacted by initiatives due to limited external portal functionality.
Cloud Coach’s external view for live project status and automated emails notifications using Salesforce automation.