How Cloud Coach improved Customer Visibility at Canidium

Canidium is a sales performance, incentive compensation, and sales operations optimization consultancy that partners with clients to improve their business processes and deliver technology-driven solutions. [WATCH VIDEO](#video) PRIMARY USE CASE Professional Services HEADQUARTERS Fort Collins, CO INDUSTRY Consulting EMPLOYEES 51-200

Enhanced visibility

Customers can see project statuses in real time

Data insights

Immediate access to key project metrics

Improved time tracking

With one centralized tool “The biggest value add has been having that central tool where we can see what everyone is doing and where things are trending.”

Zach Burcaw

Practice Lead, Canidium

The challenges

The solutions

• Canidium’s biggest challenge was customer visibility. There was no way to see what people were working on across all of their projects in a consolidated way

• Candium has leveraged the External Project View to ensure customers are aware of who is working on what, and provide clarity on where responsibilities lie

• As a consultancy, it was important for Canidium that there was an effective way for team members to track time

• Having a centralized tool has made time tracking easier for users, while also providing increased visibility

• With no standardized tool in place, reporting on key metrics was difficult

• With a single tool, key information is now available immediately, from time entry through to performance across all of Canidium’s projects

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