How Cloud Coach Drives Success at Comnexa with Enhanced Internal Processes and Customer Insights

Comnexa is a Salesforce consulting partner. Comnexa helps its clients to build a competitive advantage through implementing, optimizing and maintaining Salesforce solutions [WATCH VIDEO](#video) PRIMARY USE CASE Customer Onboarding HEADQUARTERS St Helier, Jersey INDUSTRY Consulting EMPLOYEES 11-50

Enhanced processes

All processes are standardized, improving internal efficiency

Increased utilization

Billable utilization rates have increased

Customer Collaboration

Customers can see real-time project plans at a click “Cloud Coach has made us more efficient and more scalable as a company.”

Dan Williams

Co Founder & MD, Comnexa

The challenges

The solutions

• Prior to implementing Cloud Coach, Comnexa had to rely solely on its people, and had no defined processes

• Comnexa now has a standardized project process

• There was no standardized ‘Comnexa’ way of doing things

• Resource allocation of staff members can now be tracked

• It was difficult from Comnexa to track who was doing what, making it hard to understand where billable time was being spent

• Since implementing Cloud Coach, Comnexa’s billable utilization rate has increased

• Comnexa has to rely on time-consuming manual processes to share project updates with clients

• The External Project View allows Comnexa to collaborate with partners in real-time, while also creating internal efficiencies because project managers no longer need to manually prepare and send reports

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