How Reporting and Time Entry Transformed Professional Services at Sovos

Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. [WATCH VIDEO](#video) PRIMARY USE CASE Professional Services HEADQUARTERS Wilmington, MA INDUSTRY Software Development EMPLOYEES 1001-5000+

Utilization

Enhanced insights into billable hours for invoicing

Reporting

Actionable insights from projects trends

Time tracking

Time entry reduced from one hour to just five minutes per employee “My Day is the most unique time entry platform I’ve seen… Those are billable hours. That’s how we get paid!”

Dan Quinn

Vice President Professional Services, Sovos

The challenges

The solutions

• Before Cloud Coach, Sovos was generating reports by downloading multiple spreadsheets and manually adding information into Tableau

• For executives, having on-demand reports with complete consistency has been incredibly important for the organization

• Employee’s time was entered manually, from project to project, on a weekly basis. It could take up to an hour at a time for each employee

• For front-line employees, Cloud Coach’s My Day has made the time entry process quick and easy, while ensuring billable hours are recorded with accuracy. The time entry process has been reduced from one hour to just five minutes per person

• Sovos was losing critical time each week, with time not being entered promptly or accurately, making it hard to ascertain a project’s utilization

• Sovos no longer has to chase employees for time sheets, with time sheets now inherently part of an employee’s day

• With no single source of truth, it was difficult for Sovos to review a project’s progress in real time. When data was collated, the formats were often clunky and trends were hard to spot

• Cloud Coach has provided Sovos with the ability to customize dashboards, while also making it easier than ever to access critical information on utilization - allowing Sovos to find actionable insights from project trends. Sovos can also now track time-to-value

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